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Frequently Asked Questions
(FAQs)

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Frequently Asked Questions
Finance/Lease FAQs
  1. How can I obtain brochures for the programs or vehicles I'm interested in?

  2. I have questions about my lease-end, where can I get answers?

  3. What is my lease maturity date?

  4. How do I get payoff information for my vehicle?

  5. What is the address I should use to send in my payoff?

  6. How long will it take to receive my title after my account is paid off?

  7. Why can't I get Toyota Financial Services products at my Toyota dealer?

  8. I'm shopping for a used Toyota and I keep coming across the term "TCUV"? What is it?

  9. Where can I find definitions for terms used on this Website?

  10. I'm a recent college graduate. Do I need a co-buyer/co-lessee to finance or lease a Toyota?

  1. How can I obtain brochures for the programs or vehicles I'm interested in?

    You may download brochures in PDF format for most Toyota Financial Services products and Toyota vehicles by visiting the brochure request page.

    If you are unable to find the information you are looking for, you may obtain product brochures by calling 1-800-GO-TOYOTA (1-800-468-6968) or visiting any Toyota dealer.

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  2. I have questions about my lease-end, where can I get answers?

    Visit our dedicated Lease-End website to learn more about what to expect at the end of your lease.

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  3. What is my lease maturity date?

    The lease maturity date is the date when your lease agreement ends and the vehicle should be returned to Toyota Financial Services through your originating dealer. Your date can be found in your account. If you have moved since you established your lease, use our dealer locator to find a participating dealer near you.

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  4. How do I get payoff information for my vehicle?

    Payoff information is available in your account. Once you have logged in, click on "Payoff Information" in the Account Overview section. Payoffs are updated every day with current payoff information for all registered customer accounts. The payoff amount quoted on the website is valid for 10 days from the date of the quote. This will provide you with sufficient time to review the payoff quote and secure and mail a check. Additional charges may be assessed if your payment is received after 10 days. When paying off your account, please include your account number and any special requirements for processing (e.g., signed Federal Odometer Statement). All required documentation must be received with your check or processing may be delayed.
    Please note: you may owe amounts in addition to the sum quoted on the payoff information page.

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  5. What is the address I should use to send in my payoff?

    Finance Customers: Please mail the payoff to the address on your billing statement. If you have online account access, you can find that information in your account by clicking "Payoff Information" on the Account Overview page. If you do not receive a billing statement, please contact us at 1-800-874-8822.
    Lease Customers: Please contact your originating dealer or contact us at 1-800-286-0652 to obtain the payoff address and required documentation. Required documentation varies by state.

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  6. How long will it take to receive my title after my account is paid off?

    Subject to applicable state laws, titles are mailed approximately 10 business days after the payoff is received.

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  7. Why can't I get Toyota Financial Services products at my Toyota dealer?

    Toyota Financial Services products are only available through participating Toyota dealers. Ask your dealer if TFS products are available in your area.

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  8. I'm shopping for a used Toyota and I keep coming across the term "TCUV"? What is it?

    "TCUV" stands for Toyota Certified Used Vehicle. TCUVs are different from other used vehicles because they have passed a comprehensive 160-point Quality Assurance Inspection, received a Vehicle History Report, and include a 3-month/3,000-mile comprehensive warranty* and a 7-year/100,000-mile Limited Powertrain Warranty and Roadside Assistance Plan**.

    Interested in learning more? Check out our Toyota Financial Services TCUV program.

    To learn more about Toyota Certified Used Vehicles, we invite you to visit Toyotacertified.com.

    * From date of certified purchase.
    ** From original date of first use when purchased as new.

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  9. Where can I find definitions for terms used on this Website?

    If you come across a term on our site that you're unfamiliar with, check our Glossary . If the term is not listed, please contact us.


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  10. I'm a recent college graduate. Do I need a co-buyer/co-lessee to finance or lease a Toyota?

    It depends. If you meet our criteria as a college graduate, you can qualify for TFS College Graduate Finance and Lease Programs. If you qualify, you won't need a co-buyer. Here's what you need to qualify for our College Graduate Finance Program and College Graduate Lease Program. *

    You must meet all of these conditions:
    • Get that degree! To take advantage of the program you must:
      • Have graduated from an accredited four-year college, university, or registered nursing degree program during the last two years or graduate from such a school/program within the next six months,
      • Have graduated from an accredited two-year college during the last two years,
      • Be enrolled in an accredited graduate degree program or have received a degree from an accredited graduate program during the last two years,
      • Have graduated during the last two years from the two-year Toyota Technical Education Network (T-TEN) Program or any other two-year post secondary automotive program accredited by the NATEF, or
      • Have completed an electrician apprenticeship/certification program during the last two years through the NJATC and the IBEW.

    • Get a job! Show proof of future employment, with a start date within 120 days of your purchase. TFS must deem your salary sufficient to cover living expenses and vehicle payments.

    • Credit lapse allowed! You may still qualify if you've paid off your obligations within 60 days or less of the due date and do not have charge-offs totaling more than $1,000 in the past 24 months.

    The applicant or co-applicant must meet all the college graduate program qualifications.

    Interested in learning more? Check out our Toyota Financial Services College Graduate program.

    *Program subject to change or termination at any time. Available on approved credit to qualified customers financing the purchase or leasing a new untitled Toyota through participating Toyota dealers and Toyota Financial Services. Not all applicants will qualify. Some restrictions apply.

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