- How current is my Account information?
Changes in your Account balance and new transactions are reflected the next business day.
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- What if accounts are not displayed on my account list?
You can view all of your Toyota Rewards Visa Accounts by adding those Accounts to your profile. You can add your Accounts by going to the Cardmember Service section of the site and selecting the ‘Add Another Toyota Rewards Visa Account to Your Profile’ link or by calling Technical Support at 866-614-8843. You must be a primary or Joint Account holder to have the additional Account added to your profile.
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Who can I contact if I have questions about my balance?
For questions about your Account, please contact Cardmember Service at 866-613-2955 or online at ToyotaRewardsVisa.com/mycardaccount. From within My Card Account, use the navigation bar on the left to send a secure message to Cardmember Service.
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Can I cancel or modify a scheduled payment?
Payments may be cancelled or modified through the ‘Manage Payments’ section of My Card Account. Changes and cancellations are allowed up to 7:00 p.m. Central Time the day your payment is scheduled to be made.
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- How can I confirm a pending payment?
Pending Payments can be seen the ‘Manage Payments’ section of My Card Account or you can contact Cardmember Service at 866-613-2955 to confirm the scheduled payment.
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When will payments post to my Account?
All payments by check or money order accompanied by a payment coupon and received at the payment address designated in your billing statement will be credited to your Account on the day of receipt if received at the designated address by 1:00 p.m. Central Time on any banking day. Payments made via the internet or telephone will be credited to your Account on the day of receipt if received by us prior to 7:00 p.m. Central Time on any banking day. Banking days are all calendar days except Saturday, Sunday and federal holidays. All payments completed through My Card Account will be reflected on your monthly statement.
There may be instances where you do not receive a confirmation page for your online payment due to circumstances beyond our control - such as congestion on the Internet or a failure in your browser software. Confirmation status of the transaction can be obtained by calling Cardmember Service at 866-613-2955 or by looking at the Account Transaction History page. Always confirm the status of a payment in question before resubmitting.
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Can I pay my Toyota Rewards Visa using a checking or savings account?
Yes. Once you have registered for online access to your My Card Account, you can sign up to make payments on your Toyota Rewards Visa Account online through a checking or savings account. You can add or edit your accounts for payment at any time. You can even set your payment to take place at a future date.
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Can I download my transaction history to my personal computer?
Yes. You may download up to 12 months of your account history. Transaction histories may be exported to the following software programs:
| Quicken 2004 or newer - Windows |
| Quicken 2003 or older - Windows |
| Microsoft Money 98 or newer |
| Microsoft Money 97 or older |
| Microsoft Excel |
| Quicken 2004 or newer - Macintosh |
| Quicken 2003 or older - Macintosh |
Disable any popup blocker software you may have in use, to prevent the downloading process from being interrupted.
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How do I download with Quicken 2004 (or newer software)?
The first time you download to Quicken 2004 or newer software using our download function, you will be presented with a pop-up screen requesting that you match the account you are downloading to the account in your software. Submit your request to continue, and your transactions will import into your software.
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Can I download information from more than one account at a time?
No. You must download transactions for each account separately.
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How do I save files to my computer?
If you would prefer to save the download files to your personal computer and import them into your financial management software at a later time, make sure to rename the file, which is necessary, to prevent overwriting previous downloaded files. Also, it is important to remember the folder where you saved the files so you can easily retrieve them. You may want to create a new folder to store all your download account information.
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Are there any fees or costs associated with downloading my Account information?
No. Downloading account information to your financial software is a free service from My Card Account. Once you have enrolled in My Card Account, you can begin downloading account information immediately.
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How do I know my download has been successful?
If you have a large volume of transactions in the date range you selected, you may want to validate that all your transactions were downloaded. After you have launched your software and received the transactions or imported the file with the transactions into your software, verify that your transactions were downloaded correctly by checking the register in Quicken, Microsoft Money, or other application. If your download was not successful, select a shorter date range and attempt your download again.
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Why do I occasionally see an error message when using my back and forward buttons in my browser during my online session?
There may be instances in which we prevent pages from being saved to a computer's hard drive due to security requirements. If this occurs, you will receive a browser error message that requests you to ‘refresh’ or ‘reload’ the page when clicking the browser's Back button.
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Why am I unable to print some pages during my online session?
You will be able to print your Account summary balances and Account details, all transaction confirmations and credit card/credit line statements. However, you may experience difficulties printing some other content pages, depending on your browser type and specifications.
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Who can I contact for additional assistance regarding my Toyota Rewards Visa?
For questions about your Account, please contact Cardmember Service at 866-613-2955 or visit online at ToyotaRewardsVisa.com/mycardaccount. From within your Account, use the navigation bar on the left to send a secure message to Cardmember Service.
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