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Frequently Asked Questions
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Toyota Rewards Visa
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Toyota Rewards Visa FAQs
Online Access to your Toyota Rewards Visa Account
What is ‘My Card Account’?
How do I enroll in online access for my Toyota Rewards Visa?
Can I access My Card Account immediately after enrollment?
If I do not enroll in online access, is my Account information accessible online?
What if my email address is already in use by someone else?
How do I change my email address and password?
Can I view all of my Toyota Rewards Visa Accounts with one login?
Will my Toyota Rewards Visa login also log me into my Toyota Financial Services Lease or Purchase Account?
How do I know my Account information is safe?
How is my personal information protected?
What are the System Requirements necessary to view my Account online?
Does your browser have to be Java/Javascript enabled?
Can I use My Card Account from more than one computer?
Can I access My Card Account outside the United States?
Who can I contact for assistance regarding online access to my Toyota Rewards Visa?
What is ‘My Card Account’?
My Card Account is the fast and convenient way to access your Toyota Rewards Visa Account information on the Internet 24 hours a day, 7 days a week. With My Card Account you can verify your Account balance, make a payment, and organize your Account quickly, safely, and securely. Whether you are at home, work or on the road, My Card Account makes it easy to access a variety of easy-to-use services. Visit
ToyotaRewardsVisa.com/mycardaccount
to enroll.
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How do I enroll in online access for my Toyota Rewards Visa?
You will need to complete a one-time online registration process that includes providing an email address and password to access your online Account. After you have registered, you may begin using My Card Account services immediately. The registration process will ask you to identify yourself with your Toyota Rewards Visa Account number and associated PIN (personal identification number) or your signature panel code and your zip code. You will be asked to provide the last four digits of your Social Security number and your email address to verify your information with our account records. Once you have successfully established your email address and password, you may begin using My Card Account.
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Can I access My Card Account immediately after enrollment?
Yes.
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If I do not enroll in online access, is my Account information accessible online?
No. Enrollment in My Card Account is required to access your Account information online.
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What if my email address is already in use by someone else?
If you receive the message that a particular email address has already been chosen for another account, please contact Technical Support at 866-614-8843.
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How do I change my email address and password?
Your My Card Account email address can be changed by logging into My Card Account and selecting ‘Change Email Address’ link from Cardmember Service. Similarly, your My Card Account password can be changed by clicking the ‘Change Password’ link from Cardmember Service. In both instances, you will be prompted to enter your existing password, then your new password twice for confirmation purposes. Click Submit. A confirmation message will be displayed indicating that your password change has been accepted.
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Can I view all of my Toyota Rewards Visa accounts with one login?
Yes. You can view all of your Toyota Rewards Visa Accounts within My Card Account, but you will need to add those Accounts to your profile. You can add your Accounts by going to the Cardmember Service section of the site and selecting the ‘Add Another Toyota Rewards Visa Account to Your Profile’ link or by calling Technical Support at 866-614-8843. You must be a primary or Joint Account holder to have the additional account added to your profile.
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Will my Toyota Rewards Visa login also log me into my Toyota Financial Services Lease or Purchase Account?
No. My Card Account and your TFS Account are not linked; they are two separate accounts that require two separate enrollment processes. You may use the same login (i.e. email address) for both accounts, but for your protection we suggest you use different passwords.
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How do I know my account information is safe?
Email Address and Password
For security reasons, we ask for your email address and your password every time you begin an online session. Access to your credit card Account is only available when this information matches our records exactly.
Limited Log In Attempts
If, after three attempts, you are unable to successfully log in to My Card Account, you will be locked out. Contact Technical Support at 866-614-8843 for more information.
Making Payments
With My Card Account, you can make payments to your Account. With each payment there are built-in safeguards to help prevent unauthorized access to your funds.
Limited Access Time
Every time you use My Card Account, you are limited to 15 minutes of inactivity. After this time, your online session is automatically terminated. You must log in again to begin another session. This built-in safeguard helps protect your Account information from unauthorized access in the event you are called away or forget to log off at the conclusion of your session.
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How is my personal information protected?
In order to help protect your information, the Toyota Rewards Visa website uses the powerful encryption technology available in your internet browser. This technology helps prevent monitoring of your account and unauthorized access to your Account information. To verify that encryption technology in your browser is enabled during your online session, look for the gold key or lock in the lower portion of your screen. If the key or lock is solid, it indicates that your transactions are secure. If the key is broken by two slashes (//) or the lock is open, it indicates that your transactions are not secure.
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What are the System Requirements necessary to view my Account online?
Online access to My Card Account requires a computer with an Internet browser (Netscape® Navigator 6.2 or higher, Microsoft® Internet Explorer 7.0 or higher, AOL® 8.0 or higher, Firefox 3.0 or higher, Safari 4 or higher, Google Chrome 3.0 or higher) and Internet access.
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Does your browser have to be Java/Javascript enabled?
In order to properly view My Card Account, Javascript must be enabled in your browser. (Javascript is the default setting in later browser versions.)
Microsoft® Internet Explorer 7.0 or higher
1. Click Tools → Internet Options
2. Select the Advance Tab and scroll down to ‘Java’
3. Check the box to use Java
4. Next click the Security Tab, and select the ‘Custom Level’ button
5. Scroll down to the ‘Scripting of Java applets’
6. Make sure the ‘Enable’ radio button is checked
7. Click OK to save your preference
Firefox 3.0 or higher
1. Start Mozilla Firefox browser or restart if it is already running
2. Select Tools → Options
3. Dialog box: Options
4. Click Web Features → Select Enable Java
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Can I use My Card Account from more than one computer?
Yes. You can access My Card Account from any personal computer with Internet access.
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Can I access My Card Account outside the United States?
Yes. You can access your Accounts as long as you have Netscape® Navigator 6.2 or higher or Microsoft® Internet Explorer 7.0 or higher.
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Who can I contact for assistance regarding online access to my Toyota Rewards Visa?
If you need assistance with accessing your Toyota Rewards Visa Account online, please contact Technical Support at 866-614-8843, or visit
ToyotaRewardsVisa.com/mycardaccount.
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