Frequently Asked Questions
What are the options at the end of my lease?
How will Toyota Financial Services contact me before my lease ends?
In the months leading up to your lease maturity, you’ll receive several communications from Toyota Financial Services about your options and obligations. Be on the lookout for information from us through toyotafinancial.com, U.S. Mail or phone calls.
What is my lease maturity date?
The lease maturity date is the date when your lease agreement ends and the vehicle should be returned to Toyota Financial Services through your originating dealer (unless you choose the option to purchase your leased vehicle). The date can be found in your account or on your monthly billing statement. If you have moved since you established your lease, use our dealer locator to find a participating dealer near you.
Where do I turn in my lease vehicle?
Your leased vehicle should be turned in at your originating Toyota dealer by the scheduled lease-end date. If you have moved since you established your lease, use our dealer locator to find a participating dealer near you. Contact the dealer to schedule your lease turn-in appointment approximately 30 days prior to your lease maturity date.
Who is my originating dealer?
Your originating dealer is the dealer where you established your lease. This information can be found in your account. This dealer can assist you with choosing your next Toyota and turning in your current leased vehicle.
What do I need to bring to my turn-in appointment?
Bring your clean leased vehicle along with your TFS Odometer Statement, tool kit and spare tire*, all sets of keys (masters/remotes/valet)*, service records, Owner’s Manuals and any original equipment on your vehicle at lease inception (radio, headrests, 3rd row seat, tonneau/cargo cover, etc.). Failure to return original equipment or keys at the end of your lease may result in additional charges.
* If applicable
What is a pre-inspection? Why does Toyota Financial Services offer a complimentary
A pre-inspection is a complimentary service conducted by our independent inspection company, DataScan that will assess the condition of your vehicle before lease-end.
Toyota Financial Services offers pre-inspections to help ensure our lease customers understand the current condition of their vehicles and to provide an estimate of wear and use charges that may be due at lease termination.
Who does the pre-inspection?
Pre-inspections are conducted by our independent inspection company, DataScan Field Services. All DataScan inspectors undergo training to ensure that vehicles are inspected according to Toyota Financial Services’ wear and use guidelines.
When and where is my vehicle pre-inspection done?
Pre-inspection appointments should be scheduled to take place 15-60 days prior to your scheduled lease-end date. Pre-inspections can take place at your home, office, local Toyota dealership or other preferred location.
How do I schedule my complimentary
Approximately 65 days before the end of your lease, our independent inspection company, DataScan will contact you to schedule an appointment. You may also contact DataScan directly at (855) 40-MY-TFS (406-9837) or visit DSFS.com to schedule an appointment online.
What happens at the pre-inspection appointment?
A trained independent inspector will arrive at the scheduled time and location and will perform a comprehensive inspection of your vehicle. The inspector will use the Toyota Financial Services Lease-End Wear and Use Guidelines to determine any chargeable damage.
At the end of your inspection, you will receive a card containing instructions for how to access your vehicle’s condition report online once it is available.
What needs to be brought to the pre-inspection appointment?
Bring your clean leased vehicle along with the tool kit and spare tire*, all sets of keys (masters/remotes/valet)*, service records, Owner’s Manuals and any original equipment on your vehicle at lease inception (radio, headrests, 3rd row seat, tonneau/cargo cover, etc.).
* If applicable
Who needs to be present at the pre-inspection appointment?
It is recommended to have the primary lessee present. The inspector will review his/her findings with the person present at the completion of the vehicle’s condition assessment.
How long should I expect the pre-inspection to take?
Pre-inspections require approximately 45 minutes to complete.
How do I get a copy of my vehicle's condition report?
Within two business days of the inspection, your vehicle’s condition report will be available online. You can view this report by logging into your account at toyotafinancial.com.
What happens if I choose not to take advantage of the complimentary pre-inspection?
Pre-inspections are optional. However, all leased vehicles undergo a final inspection once they have been turned in. You may find it valuable to know the condition of your vehicle before returning it as you may be liable for any excess wear and use charges.
Do I need a pre-inspection or a final inspection if I am buying my leased vehicle?
No, you will not need to do either inspection. For details on the process to purchase your leased vehicle, view the Purchase Your Current Toyota option.
How do I get payoff information for my vehicle?
Payoff information is available in your account. Once you have logged in, click on “Payoff Information” in the Account Overview section.
Payoffs are updated every day with current payoff information for all registered customer accounts. The payoff amount quoted on the website is valid for 10 days from the date of the quote. This will provide you with sufficient time to review the payoff quote and secure and mail a check. Additional charges may be assessed if your payment is received after 10 days.
When paying off your account, please include your account number and any special requirements for processing (e.g., signed Odometer Statement). All required documentation must be received with your check or processing may be delayed.
Please note: you may owe amounts in addition to the sum quoted on the payoff information page.
What is the address I should use to send in my payoff?
Please contact your originating dealer or contact us at
(800) 286-0652 for the payoff address and required documentation. Required documentation varies by state.
How long will it take to receive my title after my account is paid off?
Subject to applicable state laws, titles are mailed approximately 10 business days after the payoff is received.
1 Available only to Toyota Financial Services lease customers who reside within the continental United States.
WEAR AND USE
What is considered excessive wear and use?
Damage to the vehicle that is beyond normal wear and use is considered excessive. View our Wear and Use Guidelines for examples of what is considered excessive. The examples provided are for your convenience and may not include all instances of excessive damage that may subject you to additional charges.
Can I make repairs to my lease vehicle before I turn it in, so I do not incur wear and use charges?
Yes. You are encouraged to schedule a complimentary pre-inspection and to review the Wear and Use Guidelines to determine whether your vehicle may have wear and use that is considered excessive.
If repair work is necessary, your local Toyota dealer can often help with cost-effective repairs. Damages that exceed normal wear and use that are not repaired may result in charges at lease termination. Be certain to keep all of your receipts for any repairs made and review your insurance policy to see if any items may be covered.
When and where is my vehicle’s final inspection?
Approximately two business days after you turn in your lease vehicle to your Lexus dealer, our independent inspection company, DataScan, will perform a final inspection on your vehicle at the dealership. Based on their assessment and the obligations indicated in your lease agreement, you may receive a bill for any excess wear and use fees and/or excess mileage charges, which are payable to Toyota Financial Services upon receipt.
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Toyota Financial Services is a service mark used by Toyota Motor Credit Corporation, Toyota Motor Insurance Services, Inc. and Toyota Lease Trust.