Contact us at (800) 286-0652  M-Th. 8am-8pm  Fri. 8am-7pm CST

Frequently Asked Questions

GENERAL

 

What are the options at the end of my lease?

 

How will Toyota Financial Services contact me before my lease ends?

 

What is my lease maturity date?

Where do I turn in my lease vehicle?

 

Who is my originating dealer?

 

What do I need to bring to my turn-in appointment?

VEHICLE INSPECTION2

 

What is an inspection? Why does Toyota Financial Services offer a complimentary
inspection?

An inspection is an optional complimentary service conducted by independent inspection company, AutoVIN, that will assess the condition of your vehicle before your lease ends.

Toyota Financial Services offers inspections to help ensure our lease customers understand the current condition of their vehicles and to provide an estimate of wear and use charges that may be due at lease termination.

 

2 Available only to Toyota Financial Services lease customers who reside within the continental United States.

 

Who does the inspection?

Inspections are conducted by our independent inspection company, AutoVIN. All AutoVIN inspectors undergo training to ensure that vehicles are inspected according to Toyota Financial Services' wear and use guidelines.

 

When and where is my vehicle inspection done?

If you choose to take advantage of an inspection prior to maturity, inspection appointments should be scheduled to take place 15-60 days prior to your scheduled lease-end date. Inspections can take place at your home, office, local Toyota dealership or other preferred location.

 

How do I schedule my complimentary
inspection?

 

What happens at the inspection appointment?

At the end of your inspection, you will receive a card containing instructions for how to access your vehicle's condition report online once it is available.

What needs to be brought to the inspection appointment?

Bring your clean leased vehicle along with the following: tool kit and spare tire, if applicable; all sets of keys (masters/remotes/valet), if applicable; Owner's Manuals; any original equipment on your vehicle at lease inception (radio, headrests, 3rd row seat, tonneau/cargo cover, etc.).

 

Who needs to be present at the inspection appointment?

It is recommended to have the primary lessee present. The inspector will review his/her findings with the person present at the completion of the vehicle's condition assessment.

 

How long should I expect the inspection to take?

Vehicle inspections require approximately 45 minutes to complete.

 

How do I get a copy of my vehicle's condition report?

 

What happens if I choose not to take advantage of the complimentary inspection prior to maturity?

An inspection prior to maturity is optional. However, if you do not take advantage of the service prior to your maturity date, the leased vehicle will undergo an inspection once it has been turned in should you choose to return your vehicle. You may find it valuable to know the condition of your vehicle before returning it as you may be liable for any excess wear and use charges.

 

Do I need an inspection if I am buying my leased vehicle?

VEHICLE PAYOFF

 

How do I get payoff information for my vehicle?

Payoffs are updated every day with current payoff information for all registered customer accounts. The payoff amount quoted on the website is valid for 10 days from the date of the quote. This will provide you with sufficient time to review the payoff quote and secure and mail a check. Additional charges may be assessed if your payment is received after 10 days.

When paying off your account, please include your account number and any special requirements for processing (e.g., signed Odometer Statement). All required documentation must be received with your check or processing may be delayed.

Please note: you may owe amounts in addition to the sum quoted on the payoff information page.

 

What is the address I should use to send in my payoff?

Please contact your originating dealer or contact us at
(800) 286-0652 for the payoff address and required documentation. Required documentation varies by state.

 

How long will it take to receive my title after my account is paid off?

Subject to applicable state laws, titles are mailed approximately 10 business days after the payoff is received.

WEAR AND USE

 

What is considered excessive wear and use?

 

Can I make repairs to my lease vehicle before I turn it in, so I do not incur wear and use charges?

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Toyota Financial Services is a service mark of Toyota Motor Credit Corporation (TMCC) and Toyota Motor Insurance Services, Inc. and its subsidiaries. TMCC is the authorized attorney-in-fact and servicer for Toyota Lease Trust.