We're Here For You
Here to support during this challenging time
At Toyota Financial Services, our top priority is promoting the safety and well-being of our customers, team members, and the broader community. We are monitoring news about COVID-19 (the coronavirus) and understand the concern the spread of the virus has caused. We want to assure you that we are committed to being responsive to the needs of our customers as the situation evolves.
Across the country we also are supporting nonprofits on the frontline of response, sharing knowledge and financial resources to help those in need. Learn more about our efforts, including a $2.5 million grant Toyota USA Foundation grant addressing hunger and e-learning at https://pressroom.toyota.com/corporate/covid19/
Toyota Credit de Puerto Rico customers please refer to toyotafinancialpr.com for COVID-19 information.
Payment Relief
Current Customers
We're here to help. If you are a current TFS customer affected by COVID-19 and would like to discuss payment relief, you may do so by logging into your account. You may submit your request by going to the Support Center and then to the COVID-19 Payment Relief Page.
Lease-End Support
Current Customers
Options are also available for TFS lessees (at or near the end of your lease) impacted by COVID-19. Please review our FAQ section to learn more. If you are interested in discussing your options please contact us.
First Payment Deferral
New Customers
Now more than ever, Toyota is here for our community. Eligible customers may choose to defer their first payment on all new and Certified Used Toyota financing for up to 90 days (up to 45 days in Pennsylvania). Interest will continue to accrue during the deferral period.
The 90-day payment deferral* program is available on new and certified retail Toyota vehicles purchased June 2, 2020 through July 6, 2020. Contact a local Toyota dealer near you.
*Available on approved credit through participating Toyota dealers and Toyota Financial Services (TFS). Not all applicants will qualify. You may defer the first retail payment for up to 90 days from the contract date (up to 45 days in Pennsylvania). The amount of interest you pay will increase because finance charges accrue from the contract date origination. Earned interest over the first 90 days will be paid as interest according to your amortization schedule and will not be waived or added to the principal. Available on new Toyota vehicles Toyota Certified Used Vehicles. Maximum term is 72 months. Individual dealer prices, other terms, and offers may vary. Void where prohibited. Not compatible with iFi program. See your participating Toyota dealer for details. Offered June 2, 2020 through July 6, 2020. Toyota Financial Services is a service mark used by Toyota Motor Credit Corporation.
Coronavirus COVID-19 FAQs
In an effort to provide more immediate care for our customers, we have created a list of our most frequently asked COVID-19 questions. We will continue to update our FAQs as additional information becomes available.
We are experiencing higher than normal call volumes, and therefore hold times are excessive. Customers are encouraged to use self-service options.
- We're here to help and have several options if you're affected by the COVID-19 pandemic. Registered users can create a Support Center request to inquire about a payment deferral or extension. If you haven't already enrolled for online access, click here to register using your account number or VIN.
- You may also call us at 800.874.8822, Monday through Friday, 8 a.m.-5 p.m., but wait times may be longer than usual.
You can make a payment with your smartphone by downloading our mobile application.
- You can request a Lease Maturity Extension by logging into your account and submitting a Support Center request. If you haven't already enrolled for online access, click here to register using your account number or VIN.
- You may also call us at 800.874.8822, Monday through Friday, 8 a.m.-5 p.m., but wait times may be longer than usual.
- If you do not want to keep your vehicle and would like TFS to attempt to secure the vehicle, you can submit a Support Center request or call us.
- Select Create a New Request in Support Center.
- From the How can we help you? dropdown list, select Contract Inquiry.
- In the Description field, please indicate you want today's date as the return date, that you want the vehicle picked up and the current mileage on your vehicle.
- Select Submit. You will receive a confirmation email.
- This service will be subject to applicable government mandates.
- We recommend keeping the insurance and registration on the vehicle current during the time the vehicle is in your possession.
- Due to the COVID-19 situation, our pre-inspection option has been suspended until further notice.
- A post-inspection will occur at the dealership once you have returned your vehicle.
- We intend to make pre-inspections available once conditions allow.
- We recommend you wait for the dealer to re-open to purchase your vehicle.
- You can request a payment deferral, or Lease Maturity Extension by logging into your account and submitting a Support Center request. If you haven't already enrolled for online access, click here to register using your account number or VIN.
- You may also call us at 800.874.8822, Monday through Friday, 8 a.m.-5 p.m., but wait times may be longer than usual.
- We recommend keeping the insurance and registration on the vehicle current during the time the vehicle is in your possession.
- We will allow a 10-day grace period after maturity date. If you need additional time, please contact TFS to discuss your options.
- You can request a payment deferral, or Lease Maturity Extension by logging into your account and submitting a Support Center request. If you haven't already enrolled for online access, click here to register using your account number or VIN.
- You may also call us at 800.874.8822, Monday through Friday, 8 a.m.-5 p.m., but wait times may be longer than usual.
- If you do not want to keep your vehicle and would like TFS to attempt to secure the vehicle, you can submit a Support Center request or call us.
- Select Create a New Request in Support Center.
- From the How can we help you? dropdown list, select Contract Inquiry.
- In the Description field, please indicate you want today's date as the return date, that you want the vehicle picked up and the current mileage on your vehicle.
- Select Submit. You will receive a confirmation email.
- This service will be subject to applicable government mandates.
- We recommend keeping the insurance and registration on the vehicle current during the time the vehicle is in your possession.
Toyota Financial Services is offering a payment deferral program option to qualified customers who finance a new or Toyota Certified Used vehicle.
Available on approved credit through participating Toyota dealers and Toyota Financial Services (TFS). Not all applicants will qualify. You may defer the first retail payment for up to 90 days from the contract date (up to 45 days in Pennsylvania). The amount of interest you pay will increase because finance charges accrue from the contract date origination. Earned interest over the first 90 days will be paid as interest according to your amortization schedule and will not be waived or added to the principal. Available on new Toyota vehicles Toyota Certified Used Vehicles. Maximum term is 72 months. Individual dealer prices, other terms, and offers may vary. Void where prohibited. Not compatible with iFi program. See your participating Toyota dealer for details. Offered June 2, 2020 through July 6, 2020. Toyota Financial Services is a service mark used by Toyota Motor Credit Corporation.
Contact Us
Please note that we are experiencing higher than normal call volumes and hold times are excessive. To help expedite select requests, customers are encouraged to use the self-service options noted below. Our team members are enabled to respond and service customer accounts via this secure digital channel.