How do I delete or cancel a payment and what if I am unable to?
Follow these steps to delete or cancel a website payment:
- Log in to the website
- Scroll down to Transactions and select “View All Transactions”
- Select the “+” under Details
- Select “Cancel Payment”
Unfortunately, once your payment status changes to "Processing," you are no longer able to edit or cancel it. If there are multiple account holders on one account, you may only edit or cancel a payment you have set up.
You can also stop payment by contacting your financial institution.
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