To request a refund on a payment, please submit a new request via the Support Center. Be prepared to provide the payment amount, the date you made the payment, and your confirmation number, if applicable. For step-by-step instructions, see below. Please allow 48-72 hours for a response. 

If your refund request is approved, we will typically process it within a week. 

Note: We cannot issue a refund if doing so will result in your account being past due. 

To request a refund via the Support Center:

1. Log in to the Support Center by clicking here
2. Click on “Create New Request” from the upper right corner and select “Payment Inquiry” from the new request popup
3. Enter your relevant information in the Additional Details field and include that you’re asking for a refund
4. One of our Team Members should be in touch within 48 to 72 hours