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How do I know when customer service has responded to my message and how do I access new mail?

When a Customer Service Team member replies to your Support Request, you will receive an email in your regular email inbox. The email will have a link that requires you to log in to access the message.1

Note:
If your email program does not show the link as clickable, you may need to copy and paste the link into the address field of your browser and press "Enter".

When you log in to your account, there will also be a new message alert in Support Center if you have a new message in your Inbox. Log in to your account and click on the “Mail Center Inbox” link in the left navigation area to access Support Center.

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  1. Support Center only available in desktop experience.